Shipping, Returns & Refund.
- Delivery may generally be a 1-3 days turn around for metropolitan suburbs, however depending on location, shipping may take between 2-14 days from confirmation of payment.
- If you require your products urgently, please contact us via email and we will do our very best to get it out to you as soon as possible.
- Express shipping or postage will incur an extra delivery charge.
- From time to time, OM will provide complimentary shipping over specified order values, incase of a refund under our refund conditions, a refund may be provided minus the cost of shipping the product out.
- If you are not at home to receive the delivery , your parcel may be left at your front door, if you agree or disagree with this, please advise us on delivery instructions via email regarding the your order.
Returns & Refund Policy
- OM Offers a 7 day satisfaction guarantee on all products bought online. If you are not happy with any aspects of your purchase, simply return it within 7 days of receipt to receive a full refund less shipping.
- OM offers a guarantee against defects created at the time of manufacture. Products will be exchanged if they are found to have manufacturing fault or defects.
- Any claims against our guarantee in transit must be brought to our attention within 7 days of receipt of purchase and must be submitted to firstname.lastname@example.org with photographic evidence. We will then provide a replacement.
- OM handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. We cannot accept responsibility for variation of shades of colour as each screen from a computer, laptop, tablet to a smart phone vary in shades of colour.
- OM is not liable for any loss of an item being returned, therefore we recommend that you return it using registered mail. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unworn goods with tags upon it will be refunded in full minus original shipping costs.
- Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Opal Merino - OM.